Date: Thursday, October 2, 10:00 AM
hosts: Robert Kleinsman (Sales Consultant, Victa) & Wim Hoving (Director, Servitect)
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Quickly improve and manage IT services with ITSM Insights
How do you ensure that your IT services truly meet customer expectations?
Not with thick ITIL manuals or endless DevOps discussions, but with a pragmatic approach, concise agreements and dashboards that provide direct insight.
In this interactive webinar, Robert and Wim show how ITSM Insights, running on the Victa Data Platform (VDP), can provide you with powerful management information within a few days, enabling you to structurally improve customer satisfaction.
“Don't build it yourself, but get started within a week”
Wim Hoving
Director Servitect
What to expect?
In 45 inspiring minutes, we'll guide you through practical examples and live dashboards. You'll discover:
- The goal – how to make customer expectations concrete and measurable.
- The result – how to get consistently satisfied customers.
- Measuring customer satisfaction – practical, insightful and continuous.
- Management information in dashboards – from Power BI to standard ITSM tools such as TOPdesk, ManageEngine, ServiceNow and more.
- The way forward – how to quickly deliver better IT services with a results-oriented approach.
- Sneak preview – tips & tricks you can apply immediately.
Why not miss this webinar?
- You will receive a practical story from experienced consultants.
- You'll see live demos of dashboards that make the difference.
- You can ask questions directly via the chat.
- And you will leave with concrete tools to take your own IT services to a higher level.
ITSM Insights on the Victa Data Platform
The ITSM Insights dashboard runs entirely on the Victa Data Platform (VDP). This means you benefit from:
- Rapid implementation – live within days, without complicated projects.
- Flexibility – easily connect with your existing ITSM tools (such as TOPdesk, ServiceNow, ManageEngine, Ultimo, and more).
- Scalability – VDP grows effortlessly with your organization and data volumes.
- Management and performance – always safe, reliable and future-proof.
- Standardization – a robust foundation that makes dashboards and analyses consistent and reusable.
In short: with VDP you lay a foundation that not only accelerates your ITSM insights, but also strengthens your entire data approach.
Register for free
It promises to be an inspiring and practical session. Reserve your spot now and discover how you can make a difference for your organization and your customers with ITSM Insights on the Victa Data Platform.
