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Victa and Servitect join forces for ITSM dashboard

New ccollaboration

Victa en Servitect hebben de handen ineengeslagen om een innovatief IT Service Management (ITSM)-dashboard te ontwikkelen. Dit dashboard, gebouwd op het Power BI-platform, stelt organisaties in staat om hun serviceprocessen te optimaliseren en beter inzicht te krijgen in hun IT-activiteiten.

The Power of BI

The ITSM dashboard is an advanced Business Intelligence solution that allows users to quickly and interactively analyze information. With its unique, patented memory-based associative technology, the dashboard offers a fast time-to-value and a high return on investment (ROI). Moreover, it can be easily integrated with other data sources, providing organizations with valuable insights.

What does the ITSM dashboard offer?

The new ITSM dashboard from Victa and Servitect focuses on the following aspects:

  1. Incident Monitor: Real-time insights into incidents, trends, and performance within the IT department.
  2. Service Level Agreement (SLA) Tracking: Track SLA compliance and identify bottlenecks.
  3. Reporting and Analytics: Generate custom reports and visualizations to support decision-making.
  4. Integration with Other Data Sources: Connect the dashboard to databases and files (e.g., Excel) for comprehensive analysis.

Integration with TOPdesk, Ultimo, and ServiceNow

The ITSM dashboard is designed to seamlessly integrate with popular service management tools, including:

  • TOPdesk: Users can view and analyze their TOPdesk data directly in the dashboard.
  • Ultimo: The dashboard provides insights into Ultimo processes and performance.
  • ServiceNow: Organizations can track ServiceNow incidents, changes, and problems via the dashboard.

Benefits for customers

The collaboration between Victa and Servitect offers customers:

  • ITSM expertise: Servitect brings deep knowledge of IT service management.
  • Data expertise: Victa offers expertise in data analysis and visualization.
  • Speed and flexibility: The ITSM dashboard can be quickly implemented and tailored to the specific needs of each organization.

Conclusion

The collaboration between Victa and Servitect promises a powerful ITSM dashboard that helps organizations optimize their service processes and make better-informed decisions. With the ITSM dashboard as a foundation, users can quickly and dynamically gain insights and elevate their service delivery.

Contact

Get informed

Want to learn more about this collaboration or the ITSM dashboard? Contact us today for a short demo.

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