Victa and Servitect join forces for ITSM dashboard
New collaboration
Victa and Servitect have joined forces to develop an innovative IT Service Management (ITSM) dashboard. This dashboard, built on the Power BI platform, enables organizations to optimize their service processes and gain better insight into their IT activities.
The power of BI
The ITSM dashboard is an advanced Business Intelligence solution that enables users to quickly and interactively analyze information. Furthermore, it can be easily integrated with other data sources, giving organizations access to valuable insights.
What does the ITSM dashboard offer?
The new ITSM dashboard from Victa en Servitect focuses on the following aspects:
- Incident Monitor: Real-time insight into incidents, trends and performance within the IT department.
- Service Level Agreement (SLA) tracking: Track SLA compliance and identify bottlenecks.
- Reporting and analytics: Generate custom reports and visualizations to support decision making.
- Integration with other data sources: Link the dashboard to databases and files (e.g. Excel) for extensive analysis.
Integration with TOPdesk, Ultimo and ServiceNow
The ITSM dashboard is designed to integrate seamlessly with popular Service Management Tools, including:
- topdesk: Users can their TOPdesk data view and analyze directly in the dashboard.
- Ultimo : The dashboard provides insight into Ultimo processes and performance.
- ServiceNow: Organizations can track ServiceNow incidents, changes, and problems through the dashboard.
Benefits for customers
The partnership between Victa and Servitect enables customers to benefit from:
- ITSM expertise: Servitect brings in-depth knowledge of IT Service Management.
- Data expertise: Victa offers expertise in the field of data analysis and visualization.
- Speed and flexibility: The ITSM dashboard can be quickly implemented and customized to the specific needs of any organization.
Conclusion
The collaboration between Victa and Servitect promises a powerful ITSM dashboard that helps organizations optimize their service processes and make better informed decisions. With the ITSM dashboard as a basis, users can quickly and dynamically gain insights and take their service delivery to the next level.
Be informed
Want to know more about this partnership or the ITSM dashboard? Contact us today for a short demo, for example.
