Deventer Hospital
Important in the Salland region
As a leading medium-sized hospital in the Salland region, Deventer Hospital plays an important role in healthcare. It is known for its priority for rapid access, top quality, safety, trust and personal care. The hospital employs a staff of approximately 2500 employees, with a total of 267 beds in the clinic, 73 beds for day treatment and an Intensive Care (IC) with 12 beds.
Information challenges and leading care
The hospital uses various software such as AFAS Profit, HIX, MedEye and Vidaví. This provides a wide range of information sources, ranging from FTE deployment and production to protocols and finances. Converting this data into usable management information is a challenge for the Finance, Control & Information (FC&I) department. Mark Klein Koerkamp, head of FC&I, noted when he took office three years ago that the management information provided was limited.
Qlik Sense is spreading like wildfire across the organization
A new course
On the one hand, I saw a team that was proud of their achievement: unlocking the data with a data warehouse. On the other hand, I noticed a lack of communication with internal customers; they were not well informed about our activities. This made me make timely delivery of relevant management information to the right stakeholders one of my priorities in my new role.
To improve this management information, Mark Klein Koerkamp opted for a structured approach. The digital consultancy Ilionx was asked to analyse the current situation and to draw up a plan for the future of the hospital in three years.
Mark Klein Koerkamp stated: "Our information, coming from the data sources in our data warehouse, was fine. The problem was mainly in the presentation. The data could not be visually displayed for the user via self-service. Simple tables did not invite further investigation."
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